SiteHawk Troubleshooting Guide: “Connecting…” Screen

This guide provides a step-by-step process for resolving issues where the SiteHawk remains stuck on the “Connecting…” screen. Follow the steps in order — most issues can be resolved without returning the unit for service.

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1. Check for External USB-C Devices

Cause:
The SiteHawk’s internal RF module shares its USB-C connection with the unit’s internal storage. If an external device (such as a flash drive or adapter) is connected to the USB-C port, the analyzer cannot establish communication with the RF module.

Fix:

• Unplug any cables or devices from the SiteHawk’s external USB-C port.

• Close the SiteHawk app completely.

• Reopen the SiteHawk app and wait for the connection to complete.

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2. Remove Old Local Storage Files

Cause:
When the SiteHawk app is updated, it creates a new configuration file in local storage. If an older version of the file already exists, the update may skip this step and continue using outdated configuration data — which can cause failed updates or persistent connection errors.

Fix:

1. Back up any saved files you wish to keep by copying them to a new folder with a different name.

2. Delete the “sitehawk” folder from internal storage.

3. Reopen the SiteHawk app and allow it to create new configuration files automatically.

4. Retry the update.

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3. Restart After the First Launch

Cause:
After a firmware or app update, the first launch of the SiteHawk app may fail to fully initialize communications and remain on the connecting screen.

Fix:

• Close the SiteHawk app completely after the first failed launch.

• Reopen the app — in most cases, it will connect normally on the second attempt.

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4. Retry the Update

Cause:
Even when all steps are followed correctly, there is still a small chance the update did not install properly due to an incomplete transfer or minor corruption.

Fix:

• Perform the update process again.

• Ensure the SiteHawk remains powered and the app stays open during the update.

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5. Return for Service

Cause:
If the issue persists after multiple update attempts, the problem is likely hardware related.

Fix:

• Submit an RMA request using Bird’s online service form:
  👉 https://birdrf.com/service-request

• If the unit is under warranty, select “Warranty” as the reason for return.

• If the unit is out of warranty, the form will automatically provide an instant quote for repair.

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Quick Summary

Step	Issue	Solution
1	External USB-C device blocking connection	Unplug and restart app
2	Old config files after update	Delete SiteHawk folder and retry update
3	First launch after update fails	Close and reopen app
4	Possible bad update	Retry update
5	Persistent problem	Submit RMA form